The same patient exists three times
Paper registers and spreadsheets make duplicates inevitable, especially where extended families share names. Three partial histories are worse than one complete one, because each looks authoritative.
Patient Records
Patient Management System for Pakistani Practices
One record per patient, holding every visit, prescription, lab result, treatment plan and payment — searchable in seconds, and shared correctly between the doctor, the front desk and the pharmacy.
The current state
What this replaces
History does not survive a change of staff
When what a clinic knows about a patient lives in one receptionist’s memory and one doctor’s handwriting, staff turnover erases it.
Nobody follows up systematically
Patients who should return in three months simply do not, because nothing in the clinic is tracking who is due and reaching out.
In SehatDoc
What the software actually does
A single, searchable patient directory
Search by name, phone number or patient ID and get one record — with duplicates avoidable because the directory is shared across the whole clinic rather than per-desk.
Complete visit timeline
Every consultation, prescription, lab request, treatment plan and bill sits on one timeline, so the full course of care is visible without hunting through files.
Treatment plans across multiple visits
For care that runs over several appointments, the plan is recorded once and tracked to completion rather than reconstructed each time.
Automated follow-up recall
Schedule a follow-up and the patient receives a WhatsApp reminder — the difference between a patient who intended to return and one who did.
Billing and payment history per patient
Outstanding balances, instalments and past receipts are attached to the patient, so the front desk can answer payment questions without a ledger search.
Role-based confidentiality
Reception sees what reception needs; clinical detail stays with clinical staff. Access is scoped by role rather than shared through one common login.
Step by step
How it works in practice
- 1
Register once
Create the patient record at first contact, or import an existing patient list.
- 2
Every visit appends
Consultations, prescriptions, tests and bills attach to the same record automatically.
- 3
Recall when due
Follow-ups are scheduled and reminded over WhatsApp without manual chasing.
- 4
Review the whole course
Open one timeline to see how a patient has been treated over months or years.
FAQ
Questions about patient management system
Still unsure? Send us the question and a person — not a bot — will answer it.
What is the difference between a patient management system and an EMR?
An EMR is the clinical record — diagnoses, prescriptions, notes and results. A patient management system is broader: it also covers registration, appointments, follow-up recall, billing history and communication. SehatDoc includes both, so the clinical and administrative sides of the same patient stay joined.
Can we import the patient list we already have?
Yes. Existing patient lists can be imported so you do not start from an empty directory, and historical visits can be attached to the imported records as patients return.
Who can see a patient’s medical history?
Access is role-based. Doctors see clinical detail; reception sees the scheduling and billing view; pharmacy sees what it needs to dispense. Every account is separate, so access can be withdrawn when someone leaves.
What happens to our records if a clinic computer fails?
Nothing. Records are held in the cloud rather than on a single machine, so a hardware failure, a theft or a change of premises does not put patient history at risk.
Try it with next week's patients
Plans start at PKR 4,000 a month, billed in rupees, with setup and staff training included. Bring over next week's patients and see whether the evening session runs any easier.
Setup help and staff training are included on every plan.